RETURN AND EXCHANGE POLICY

 

MABISH LUXE 

1. Only Pre Paid Orders Available.
2. Since the Luxe Garments are Custom Made specially for You, NO Returns or Exchanges will be entertained unless a wrong or damaged product is delivered. If such a case arises, we would require a video of unboxing the product received.
3. Alterations will be entertained only within 48 hours from Delivery. Simply contact our customer support team via email - support@mabishstore.com or whatsapp- +91 8920705014 within 2 days of receiving your order.

 

CLEARANCE SALE

NO Returns or Exchanges available for items bought under Clearance sale unless a wrong or damaged product is delivered. If such a case arises, we would require a video of unboxing the product received.

 

MABISH By Sonal Jain

We strive to provide you with the best quality but in a circumstance where you would still like to return/exchange the garment for whatsoever reason, kindly click on the link below within 7 days of receipt of the item. Please enter your email/phone number and the order number. Follow the instructions thereafter. 

https://www.mabishstore.com/a/returns

Mabish’s easy 7 day return and exchange policy gives you an option to return or exchange items purchased on Mabish Store without any question asked.  We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Please Note: We check all the products thoroughly before dispatch. Any complaints of cuts, tear etc on the product post delivery will be investigated before the exchange is accepted. Kindly share images from your end for the same.

There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a pick-up service. Your product will be picked up after we have accepted your return request.
  2. Self-Ship: If we don't offer a pickup at your location, you will have to ship the product to us. 

Once we pick up and receive your returned product, we will do a thorough quality check of the product at our end and when the product passes the quality check, we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request.

In case the picked- up product does not pass the quality check, we will ship it back to you.

All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

 

The following EXCEPTIONS and RULES apply to this Policy:

    1. NO Returns or Exchanges available for item bought under Clearance sale unless a wrong or damaged product is delivered.
    2. Incase of Wrong/ Damaged product received by the customer, it is mandatory to share images of the product as well as the packaging.
    3. Please Do not Accept courier which has been tampered with.
    4. Orders where any Free Gifts are offered are NON Refundable. We will only entertain the Exchange of the garment or a Store Credit would be provided.
    5. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
    6. Kindly note, if a client has ordered more than one item in an order, we would be able to generate only one return request which can include multiple items. Please do NOT generate multiple return requests for the same order as we will not be able to process it. In such a scenario the customer will have to ship it from their end and bear the logistics cost.
    7. We only accept returns for products purchased directly from Mabish’s website. Any return request for products purchased from our indirect online and offline distributors will be declined by us
    8. Please note that we do not refund any Shipping or COD charges incurred by you.
    9. When you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
    10. Please allow 48 hours post-delivery of your order for your refund.
    11. Please check the items, type of return/exchange, and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
    12. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
    13. Both return and exchange on the same order should be done in the same go to avoid complication.
    14. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

How long will it take for me to receive the refund of my returned product?

  1. The entire return request to refund completed journey will take 15 - 18 business days.
  2. We will pick up the return within 2 - 3 days from the request placement date
  3. The return takes about 7 - 10 business days to reach our warehouse
  4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 5-7 business days for the amount to be credited into your account
  5. In case of any refund discrepancies, Mabish Store, may at its sole discretion, request you to share with us a screenshot of your bank statement